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I felt that I had to write to you personally regarding one of your sales team a Mr Martin Fahey. I am a returning customer who has dealt with Dunster House since 2012 and as a result I had purchased new windows and doors for my entire house and fitted them myself. I had one more project to do to complete this and this being to enclose my front porch, this was not an easy project as the sizing was awkward to say the least. I had contacted Martin way back in June with initial enquiries and determined what I required. I told Martin at the time that I did not want to start the project then, but would do so in September, I was not pressured at all to purchase at the time and his words were " not a problem". On the 2nd September I realised that the dimensions that I required did not meet with your standard production sizing. I contacted Martin by email and this began a series of emails backwards and forwards, during this Martin was very helpful and patient and there was also some humour added during this time. The end result was that Martin fixed the problems for me and left me feeling confident and assured. What I have been given here is "good old fashioned" customer service, you do not get this these days, you have a job to get much attention from anyone at all. I think that Martin is not only a credit to you, but a credit and excellent advertisement to Dunster House. I personally believe that he should be given some sort of recognition for customer service, but I leave that to you. I would take the opportunity of thanking you both, Martin and Dunster House for supplying me with both excellent customer service and high quality goods.
Absolute first class products and service. Very helpful before my purchase, prompt delivery and fantastic after sales too. I had a minor problem on installation and the customer service team were incredibly prompt and helpful. Couldn't recommend these guys enough
It was an on-line purchase that was made a little speculatively. It was for a small made-to-measure upvc window that I hoped would be made to the correct specification. However, I needn't have worried. Thanks for an excellent product - clearly top quality. I was impressed by the very professional dealings throughout, including the copy of the spec sent by post right up to the delivery. Thanks again. I will definitely consider Dunster House for future requirements.
Window is great very we'll made and looks great now it in place thanks.
Just a short line to say that the door fitted perfectly, no problems at all, it was delivered on Wednesday and fitted this morning. On reflection I can honestly say that the 6 windows and 2 French doors, plus this last door that have been ordered from you have been a pleasure to install. The quality is spot on and we are greatly pleased with them all and the terrific customer service from your good self, thank you very much for all of your help and advice and I would not hesitate to recommend Dunster House to anybody at all.
Thanks for a good service, order was easy to place and delivered on day promised. Professional service and value for money. Windows as described so very pleased.
"Thank you very much for your very prompt and professional service. I was very impressed with the quality and price of the bathroom window I recently purchased from you and am pleased to say it was fitted with no problems and looks lovely. I have been recommending your company to my friends and colleagues already and would not hesitate to use you again."
"Delighted with windows and door, fast delivery, reasonable price and good customer service. Thankyou."
"Initial call was answered by a polite lady who answered nearly all my questions without hesitation. Placed order online, could not be easier. Some one rang to confirm order almost straight away. Order turned up on time and a most helpful driver helped me unload and check quantities. Windows and doors are much heavier and better quality than expected and manufactured exactly as ordered. I am extremely pleased with the outcome and would have paid treble the amount using a local window company. An absolute pleasure to deal with you."
"Thank you for an excellent product and prompt service."
"I would like to say that we have been thoroughly satisfied with the windows we ordered. They have been fitted now for 18 months and we have not had any problems with them whatsoever. They have withstood severe weather conditions."
"Both windows that you made have now been installed. My order was processed speedily & efficiently. The windows arrived in spotless condition on the date that was arranged. The delivery driver was both friendly, helpful and professional. The quality of the windows was superb and we installed them with no issues at all. Given what they cost makes the quality even more impressive. We were surprised to find such good quality & quantity of fixing screws and neutral silicone included in the installation pack. Friends who have seen the windows are equally impressed by the quality & price. I would have no hesitation in ordering again ( I have two kitchen windows to replace) and would be happy to recommend your company to others."
"My last order from your company was only for one window, but I must say that the quality exceeded my expectations, considering the price. I would certainly order from you again should I need any further windows in the future."
"We are writing to say how happy we are with your service and the two windows which we purchased from Dunster House. It was the first time we had bought windows online so it was with some trepidation that we clicked the final button on the order. However, we were very impressed, they were delivered within two weeks by a very helpful driver. They are now installed and looking great so thank you very much Dunster House, we will be happy to recommend your website to our friends."
"Thank you for your excellent service. Great windows. Delivery on time."
"I am very pleased with the service that I have received from Dunster House and all the staff that I have dealt with, especially Martin Fahey who has been brilliant, very precise, informative and polite, this sort of service goes a long way now as you do not really experience it very often these days. I am also really pleased that I can order what I want ! when I want and I am not hounded by someone or pushed for further sales, Excellent on your part. Well done. I have a lot more windows to replace and fit over the coming future and will certainly be returning to Dunster House"
"I purchased the windows and door for my conservartory and was extremely satisified with their high quality and the service you provided. All at excellent prices! I will definitely purchase from you again shoud I need and I have recommended you more than once."
"Thank you for a fast service, the windows are a good quality and keep the warmth in great. Customer service had friendly polite staff."
"Window was perfect ,and an absolute bargain. Will recommend you to all my friends."
"What a refreshing experience dealing with a company that not only preaches customer service but actually delivers it in every department, a first class company / product and staff from office to delivery driver. Only one word to describe 'Excellent' such a rare event in this day and age.........."
"The windows are of very good quality and am pleased to have purchased them from your company."
"I received a lot of help from Rusina. The windows were perfect for both garages and I could not have asked for more. My friends were impressed. A great advert for the company. Thank you."
"I got several quotations from other upvc window and door companies and found Dunster House purely by chance! What can you say? Great service from start to finish from the team at Dunster House. All my family and friends have commented on them so much that I have passed your details on. Well Done"
"I am very happy with the doors and windows I purchased from you."
"They look very good. Thanks for your helpful service. P.S. You have a very good web site too."
"Dunster House provide first class, high quality double glazing for a fraction of the price you pay to an installer. Any competent DIY person can install the windows and doors himself, using the instructions Dunster House send you. And if you get stuck, help is only an email away."
"Windows were first class , excellent service throughout and quick delivery."
"I ordered the windows and patio door for our wash room at the back of the house. I was not expecting such a good product for the price. I was very surprised how well made they were and the level of security on all the windows. I am now going to order more for the house bedrooms. I fitted them all in 2 days and it was so easy the measurements were spot on. Thank you a truly value for money product."
"Not being an installer I found the sales teem very patient and helpful, the high quality products fitted perfectly and continues to work well and look good. The company simply does what it says on the box which is more than most of them these days!"
"I'm very happy with the windows."
"What a refreshing experience dealing with a company that not only preaches customer service but actually delivers it in every department, A first class company / product and staff from office to delivery driver. Only one word to describe, 'Excellent', Such a rare event in this day and age....
"Ordered three windows to give new life to an old Conservatory - fantastic results, neighbours can't believe what we have achieved with the product and your help, and when I mentioned the price they were astounded! Fitting was far easier than anticipated and the instructions easy to follow. I made use of your Customer Support line once, most helpful.Delivery forecast was spot-on, the product arrived well protected, the driver was courteous and polite. All in all the purchase of the windows was seamless from first enquiry through to delivery, a rare experience in this day and age. Value for money and service, 10/10 thanks."
"I have been a surveyor for forty years and without any hesitation, I can absolutely recommend the service and quality of product that Dunster House upvc windows represent. I purchased three units for my own home - the ordering and processing system was excellent, the delivery was as promised, the quality of the product is as good as it gets and far superior to many others, the fixing kit is exactly what is needed and the performance of the windows is everything I could expect."
"Your service is impeccable. ... It is a pleasure doing business with an efficient company."
"Just thought I'd let you know that I fitted the Patio doors that you supplied me with today, it all went very well, the client was very impressed with the quality of your product, thanks for your help and good service, I would definitely recommend you to others."
"Many thanks for the nice windows that you sent me."
"Would like to thank Dunster House ... for all their help in ensuring we got the items as quickly as promised. Very impressed with the service and I was kept informed at all times of the progress of the order. Thanks again."
"I'd like to say how pleased we are with the doors and windows we purchased from you for our barn conversion. ... We had an extremely long and hard winter, and the doors and windows were excellent at keeping out the cold/keeping in the heat."
"Thankyou for your help with regard to my new windows. I am very pleased with them and am sure that they will do much to improve the quality of my life in this building."
"Recently purchased two French Doors excellent quality very pleased."
"Everything arrived intact, your driver was here at 8am, and very friendly, overall very pleased, will not hesitate in recommending Dunster."
"I just wanted to say thanks for your excellent windows! Great customer service, product & delivery, so thank you very much. Please pass on my thanks to all involved & I'll certainly be ordering from you again."
"May I congratulate you on your excellent and efficient service. Never having installed windows myself I was a little nervous about attempting DIY, but everything assembled and fitted perfectly and I have made a substantial saving. Many thanks."
"On comparing [your windows] to the ones previously put in by a local firm, the quality of the woodgrain finish on the UPVC is superior - we are very pleased with them."
"Just a quick note to let you know how pleased both myself and my builders are with the windows I recently ordered. Excellent value for money and the service and delivery were top-notch! Many thanks."
"Thank you for such a quick response, I have now taken delivery of and fitted the window and am very pleased."
"I really just want you to know I was absolutely delighted with the windows you supplied to me. To everybody there, Thank you, even your delivery driver was so courteous and polite."
"I am very happy with the windows I received from your company."
"Very pleased with product and service."
"Thank you again for an excellent product."
"My wife and I recently had your windows installed and are very pleased with the result both in terms of look and competitive price."
"Found through Google and glad I did!!!"
"Today I experienced some very good customer service from Dunster House when I was called by your sales department, - thank you for that."
"... all this for a very competitive price. All in all I am very impressed with the service you give. I shall certainly recommend you to anyone I know who is thinking of double glazing."
"The windows and doors you supplied for our private bungalow, are now all fully fitted and look absolutely beautiful. All the units you supplied were extremely well made, and fitted perfectly. The instructions you supplied were more than adequate. We are all proud of the end result - it would not have been achieved without the quality of your products and the care and attention of your staff. Well done everyone, and many thanks."
"We have nothing but praise for the efficiency of your product, the workmanship of which we realise is of supreme quality, and the same applies to your delivery drivers who were both very courteous and friendly, a credit to your company. They are very good ambassadors. ... We both thank you very much for your after sales service, it makes all the difference, and we shall certainly recommend you."
"I would like to take the opportunity to express my thanks for the first class service provided. I placed an order for two windows and found the managers and staff most helpful and efficient. Although the order was small, I was made to feel that I counted, and the manager in particular bent over backwards to help with my requests. The finished product was of the highest standard and I will be placing more orders with you in future."
"Thanks very much for the excellent windows and door you supplied. They were a perfect fit."
"I wish to inform you that we found the workmanship to be of a high standard."
"Thank you for your kind cooperation and valuable time. May I please take this opportunity to say that the service I have received from you is second to none and if you continue like this you will put Everest Windows out of business."
"Thank you for your excellent service. Very pleased with the windows now fitted ... Will need some more for the rear later this year."
"Thank you for the delivery of my order for French doors and two windows, I have found your service from ordering to delivery to be excellent and thank you for that service."
"Pleased with the quality of the products you have supplied and will be replacing a further 7 flat windows, one bay window and an external door with your products in the coming months. Best regards."
"Many thanks for the window which looks great."
"Thank you for the delivery of the windows I recently ordered. You will be pleased to know that the fitting went well and they are now installed and are a quality product."
"The door and window arrived as promised and the service and quality of the items are excellent."
"I'd like to take this opportunity to thank you for your excellent service. You have been most helpful and patient over the telephone, and your drawings and explanations have been detailed and very clear. It's not an easy thing to describe the requirements for a bay window over the telephone, but your emails have helped to develop the exact specification with the minimum fuss. I'd definitely recommend your service, and will certainly use it in the future."
"I am extremely pleased with the windows ... and the service received, thank you very much."
"Product Request Number: DHWD-52934C221297298D3-97529392 I placed the above numbered order on the 23rd June and would like to thank Dunster House and in particular Vicky for all her help in ensuring we got the items as quickly as promised. Very impressed with the service and I was kept informed at all times of the progress of the order. Thanks again"
"Windows fitted over the weekend ,all very good fitted worked perfectly,"
"Dear Sir, Just a brief letter to compliment you on your products. I have bought numerous items over the internet and have never been compelled before to write to any company on the great workmanship, competitive prices and excellent service you have provided. Six windows fitted and one door. I will be returning later this year for more. Sincerely,"
"May I please take this opportunity to thank you for your wonderful service. Right from the offset when I found your wonderful web site, I realised what a professional company I was dealing with. I had to contact your sales office by phone and was treated with courtesy all through my enquiry. I was then as promised contacted by your dispatch deparrtment within a couple of days to arrange delivery. The delivery was spot on. What a team.You have a company to be proud of and again I would like to relay my sincere thanks to all of the staff that had anything to do with my small order. I will recommend you to anyone."
"Just a quick note to say thank you for the window. Your delivery driver was fab and communication was excellent. We have recommended you to our neighbours. Keep up the good work"
"Just taken delivery of doors and window and would like to thank you for such a good and efficient service, the delivery driver was polite and helpful. All that's left is to fit them. Again many thanks."
"just a word of thanks for the windows and door you sold me. It has taken me and a neighbour 8 weeks to fit but I am delighted with the finished product. It proved to be excellent value for money, the total cost reckoned to be about 15% of what was the average quote given for supply and fit. Many thanks."
"Windows all fitted and all parts etc spot on , great windows will be ordering again soon thanks again."
"Many Thanks for the supply of windows. I am really pleased with my purchase and want to thank you for the easeness of purchasing and fitting."
"We are delighted with our window and the service you provided. We will be contacting you soon to order a back door."
"Received the window today. I must say it looks nice in light oak colour. Many thanks for your kind help with this, glad to hear the company is busy, you deserve the custom. Kind Regard,"
"We want to say how pleased we are with the quality of the windows and with your service. Thank you very much."
"What a pleasure to deal with a company that is true to its word and adverts. The french doors have arrived on time as stated and excellent quality. I have fitted them myself and must say I will definately be back for more windows as I progress around my house. Thanks again."
"Can I just say what a pleasure it has been to deal with such a professional organisation. From Order to delivery and invoicing you have been perfect to deal with."
Ordered door on 17/01/14 delivered on 29/01/14 great service and a very well made product, with the fixing pack putting it in was easy,would be happy to recommend you to anybody
I have ordered one widow and I was very happy with the quality of the window. and the price that we have just ordered two more and a bay window. then will do so until the house is all done thank you very much